Exchanges & Returns
A direct exchange will be made if the new request is to the exact value of your original purchase. Where your exchange request is of a higher value than your original purchase we will issue you store credit that you can use to purchase the item your preferred item.
If you have a faulty item that you would like refunded, repaired or replaced, please follow the simple steps of a normal return as shown above.
Acceptance of goods
The buyer is responsible for inspecting the goods for fault and notifying us and receiving a return confirmation within 5 working days of receiving the goods should there be a fault.
Exchange Terms and Conditions
All items returned for refund or exchange must be returned in the original condition with tags attached (unless faulty) and hygiene stickers in place. Please ensure all returned clothing items are free from marks, stains and rips as they may not be accepted for return if received damaged (unless faulty).
BEACH LOVERS does not accept COD deliveries and any returns sent COD will have the postage costs deducted from your refund.
It may occur that some exchange requests may not be processed if your requested item is out of stock and a refund or store credit will be processed instead in these instances. We recommend placing a new order online and returning your original items for a refund or store credit to avoid exchange items selling out. You will receive an email to notify you whether a refund or exchange was made on your return. We apologise for any inconvenience caused.
Please note that if you return a product on which duty and tax has been paid, BEACH LOVERS is unable to refund such duty or taxes.
Except for where your garments may be faulty, shipping and handling charges will not be refunded, and we will not pay for the cost of sending the goods back to BEACH LOVERS.
If an order is deemed faulty, we will reimburse the cost of return postage in addition to your refund. For further in-depth information on faulty items, please contact our customer service team.